Macro Systems Support Center
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Frequently Asked Questions
Our process is collaborative and phased: Discovery & Strategy, Design & Prototyping, Development & Testing, and finally, Launch & Ongoing Support. We keep you informed at every stage.
Absolutely. All our websites are developed with a "mobile-first" approach, ensuring a seamless user experience across all devices, from desktops to smartphones.
We deliver a full suite of design services including logo & brand identity, marketing materials (brochures, flyers), social media graphics, and corporate presentations.
Unlike many providers who only replace whole components, our technicians can diagnose and repair issues directly on the motherboard (e.g., replacing capacitors, repairing power circuits), which is often a more cost-effective solution for our clients.
Yes. Our expertise covers all major technologies: Dot Matrix for multipart forms, Inkjet for high-quality color, and Laser printers for fast, efficient volume printing. We handle everything from paper jams to complex board-level repairs.
Yes, we offer on-site and remote support for businesses and individuals.
We prioritize data recovery in every repair. While success cannot be guaranteed, we utilize advanced techniques to attempt data retrieval from damaged drives as a standard part of our diagnostic process. Our experts can recover data from most devices, depending on damage.
We design, install, and support Local Area Networks (LAN) for your office's internal connectivity and Wide Area Networks (WAN) to securely connect your multiple office locations or cloud services.
Yes. Network security is fundamental. We provide solutions including firewall configuration, secure Wi-Fi setup, access controls, and ongoing monitoring to protect your critical business data.
For many issues, yes. We can often diagnose and resolve network problems remotely for a faster response time, dispatching a technician only when a physical presence is required.
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